Returns & Exchanges Policy

At Ka’Lani Beauty Bar, we take pride in offering premium-quality 100% human hair products while maintaining the highest hygiene standards.

Due to the nature of our products, all returns and exchanges must meet strict eligibility requirements.

Return & Exchange Eligibility

We accept returns and exchanges within 7 days of delivery for eligible items only.

To qualify, products must be:

• Unused and unworn

• Unwashed and unaltered

• Lace must remain uncut and intact

• All original tags must be attached

• Product must be returned in its original packaging

• Free from odors, styling products, or signs of installation

For hygiene and quality assurance reasons, any product that has been worn, installed, brushed, cut, dyed, or otherwise altered will not be accepted.

Store Credit Policy

Approved returns and exchanges are issued in the form of store credit only.

Store credit may be used toward any future purchase on our website.

Refunds

Monetary refunds to the original payment method are issued only in the event that an incorrect item was shipped by Ka’Lani Beauty Bar.

If this occurs, please contact us within 48 hours of delivery with clear photos of the item received.

Return Shipping

Customers are responsible for all return shipping costs.

We strongly recommend using a trackable shipping service, as Ka’Lani Beauty Bar is not responsible for returned packages lost in transit.

Non-Returnable Items

The following items are non-returnable:

• Custom wigs

• Personalized or made-to-order items

• Sale or promotional items

• Used, worn, or altered products